Refund policy

Product and Service Policy

We want every order and appointment to be handled clearly and professionally. Please review the policies below before purchasing a product or booking a service.

Skincare products

For health and hygiene reasons, skincare products are final sale and cannot be returned or exchanged.

Damaged, defective, or incorrect orders

If a product arrives damaged, defective, incorrect, or has another issue when first received, call or text us at 323-750-8446 within 7 days of delivery. Please keep the product, original packaging, and proof of purchase while we review the issue and provide next steps.

Do not mail a product back without contacting us first. Products sent without prior instructions may not be accepted.

Sale items and exchanges

Skincare products, including sale items, are final sale. We do not offer product exchanges except when we confirm that the wrong product was sent or there was an issue when it was received.

Services and appointments

Once a service has been completed, it is nonrefundable.

Appointment cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment time. Call or text 323-750-8446 for assistance.

Authorized return address

If we instruct you to send an item back, use the address below and follow the return instructions we provide:

Skin Essence Clinic
311 N La Brea Ave, Suite 1550
Inglewood, CA 90302

Contact

For order or appointment questions, call or text 323-750-8446.